“My only regret is not finding this place 10 years ago.”

James: My name is James, I'm 43 years old, and I've been coming since, I would say, January or February, so eight or nine months.

James: My only regret is: why didn't I discover this place 10 years ago? I'd tried gyms left, right and centre for years, PTs here and there. My life outside of work is very busy, so in the evenings it's very difficult for me to find the time or motivation to go to the gym. I needed to find something I could go to before work. So I was looking around the local area, where I work just down the road, and found Unique Results.

James: I walked in and my first thought was: this place is immaculate. I mean spotless. The kit was lovely. It was quiet at the time, which was surprising, because it was about five o'clock in the evening. I didn't really know what this place was like. I thought it was a regular gym, but I very quickly realised it wasn't. It's a very friendly environment. James immediately met me and, I don't know whether he saw me as a challenge, but he decided to take me on as my own PT. I've not looked back. It's been fantastic. I've not found a gym before where I've actually really looked forward to booking sessions, booking classes, and coming in and working with James. It's excellent.

James: Come in and just see the vibe. You'll feel it straight away. It's so welcoming. It's not just James, but the other PTs and everyone that works here. They're fantastic, very friendly. There are no groups. You don't feel isolated in any way. Everyone's really welcoming, even the people that come and use the gym. It's lovely to see the trainers, the PTs, actually get involved in classes as well. I don't think I've ever been to a place where it's been like that. And the people that give the classes: I'm a fan of the kettlebell class, and Alex takes it, and she's a regular member herself. Everyone's really knowledgeable and they'll go all out. Nothing's too much effort for anyone. That's kept me coming back.

Lightly edited for readability from the video's captions.